Refund policy
Effective Date: January 1, 2026
At ShockToysOutlet.store, we believe every great prank should end with laughter—not frustration. That’s why we offer a clear and fair return and refund policy to ensure your shopping experience stays fun and stress-free.
1. Return Eligibility
You may request a return within 30 days of receiving your order. To be eligible:
- The item must be unused and in its original condition
- The product must be in its original packaging
- Proof of purchase (order confirmation or receipt) is required
We do not accept returns for:
- Used or damaged items (unless defective)
- Items damaged due to misuse
- Final sale or clearance items (if applicable)
2. Damaged or Defective Items
If your item arrives damaged, defective, or incorrect:
- Contact us within 7 days of delivery
- Provide photos or videos showing the issue
- We will offer a replacement or full refund at no extra cost
3. Return Process
To initiate a return:
- Contact us at support@ShockToysOutlet.store
- Provide your order number and reason for return
- Wait for approval and return instructions
Unauthorized returns may not be accepted.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping method
5. Refunds
Once your return is received and inspected:
- Refunds are issued to your original payment method
- Processing time: 5–10 business days
6. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account
- Contact your credit card provider
- If still unresolved, contact us directly
7. Exchanges
We only replace items if they are defective or damaged.